PACKS OF HOURS

Because we are there when you need small design or programming jobs.
Look at our packs and choose the option that interests you the most

DO YOU NEED US TO CARRY OUT SMALL DESIGN, CONTENT OR PROGRAMMING TASKS?

Of course, handsome!

We want to adapt as much as possible to your project and that is why we offer you a service of hours and advice appropriate to what you really need . We are not going to charge you for an advanced programmer, if your project does not require it.

For this reason we have the basic hours pack , for general management tasks, and the advanced hours pack , for somewhat more complex programming tasks. If you have any questions you can always ask us and we will advise you which one best suits your project.

FAQs

When are the hour packs paid?

The contracted packs must be paid in advance. All prices are without VAT.

When do the hour packs expire?

The contracted packs never expire, you can consume them when you need it.

Why are single hours counted in hours and packs in minutes?

We always recommend that you activate hour packs with us, first because it will be cheaper and second because you will have certain benefits such as each task being counted by minutes.

Therefore, if you do not have an active hour pack and you ask us to carry out a 10-minute task, we will always count the work as 1 full hour and never as a fraction.

If you have contracted a pack with us, the task would be counted in minutes, in the case of the previous example, only 10 minutes.

What jobs can I request in the basic pack?

Hour Packs for design work in Adobe package programs, html programming, css, wordpress, web changes, etc. that you may need sporadically or for small tasks of a maximum of 1 hour per task.

It does not include custom plugin programming, advanced or specialized programming, any type of license or third party expenses.

Examples of work by packs of hours:

  • Problems, improvements or Changes in the code: HTML or CSS.
  • Manipulation of images, sizes, formats, etc.
  • Photos for social networks or campaigns.
  • WordPress Consulting: Support, doubts and advice for your project.
  • Installation and configuration of plugins.
  • Optimization of CSS, JS and image files.
  • Add post-type content, change prices on products, change texts or images.

What jobs can I order in the advanced pack?

This pack combines both advanced and management tasks. In addition to the type of management tasks listed in the basic pack, you can ask us for small programming on your WordPress and/or Woocommerce that require knowledge of PHP and/or jQuery.

Examples of jobs for advanced hour packs:

    • Small conditioning programming on PHP: Menus only for members
    • Custom fields for your WordPress posts or for your store’s product listings
    • Structure data for search engines.
    • Import and export of content, preparation of content for mass import.

It does not include any type of license or third party expenses.

What jobs are not included in either of the two packs?

Some examples of what is not included:

  • Website redesign.

  • Web design, logo, branding or editorial

  • Development of plugins or complete custom themes.

  • SEO, SEM or marketing services.

  • Cost of services or premium plugins, not included in the pack.

  • Recurring external backups

What does the advisory service consist of?

You can contact us with your questions by mail or phone, although it is always preferable in writing because we will assist you when possible:

Can this be done? How do I upload a product? Is there a plugin to do x thing? etc.

We will be there to help you in everything possible with your project within our customer service hours and according to our availability.

How are the hours counted?

From the time you start working on the problem, until it is solved, controlled with a special project timer. These working hours include both the management of the task and the resolution or the consultancy time requested.

At the end of the pack of hours, a file will be created that will be sent with all the data corresponding to the work carried out within those hours: date, time invested in the task and work carried out.

Clarity and transparency above all.

At what time and how are requests for hour packs dealt with?

Tasks will be taken care of within a minimum period of 24 hours from the notification, either by phone or through our task management tool, and the response and management of the same may take up to 72 hours. At the time of being attended to, the task will be managed, indicating when it can be resolved, if it falls within packs of hours, difficulty and providing an approximate completion date.

Telephone service for this type of packs, if required, will be from 10:00 a.m. to 2:00 p.m. Monday through Friday. Call times exceeding 15m will be included in the corresponding task referred to therein. In the case of telephone calls, the task will be managed within 24 hours of receiving said call, automatically entering the queue. It will be attended in strict order of notification.

An extra time will be added to these tasks for task management, as well as a license for task management tools and/or telephone management.

What if I need something urgently?

We do not have an emergency service within the hour packs or single hours. Urgent arrangements and consultations have different rates, contact us and we will inform you. No task within the hour packs will be attended to or resolved on the same day of notification.

Can I use my hours on multiple websites?

The hour packs have a maximum work per client of 5 hours per week, we don’t care if it’s on one or two of your websites. If you need more, ask us and we will offer a personalized rate.

What if I need more than 3 hours?

The packs are contracted in blocks of 3, therefore if you consider that you are going to consume more hours in a short period of time, you can contract as many packs as you need until you cover the time you can foresee needing.

Always remember multiples of 3! You can take packs of 3, 6, 9, 12, 15 hours etc.

DO YOU NEED AN EXPERT AT YOUR DISPOSAL?

We also have support service available with an exclusive programmer, a person who will take care of your projects and who will be available to you every day. This type of service is created for companies that require an active support service and that is available as a technical service, both for one website or several. Being a 100% personalized service, we ask about all the options and rates.

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